Spicery Kitchen Blog

All about managing your subscription!

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Written by Elizabeth
Published on 18th January 2019 at 16:14 • No comments yet, be the first!

Now that you've redeemed your voucher and created an account with us, here's all the information you need to know in order to make the most of your subscription at The Spicery!

Managing your subscription

Did you know that you can log in to your account to see what you're due to receive each month, swap to ANY other box and more? Here's how!

  1. Log in to your account
  2. Click on 'My Subscriptions'
  3. Click 'View this Spicebox and swap this box'. On the following page, you can view all upcoming recipes for the month, swap your box or skip your delivery, manage your address and more! If you're happy with what we're due to send you, you don't need to make any changes - we'll automatically send you the default box for your subscription type.
  4. To swap your box, click on 'Swap this Box' 
  5. Use the pop up menu to choose the box you want that month. Then click 'Switch box for this month'
  6. To skip your box, click on 'Delay your Delivery' and choose from the drop down menu how many months you wish to skip (this can be changed back!)
  7. Be sure to make any changes before 23.59 on the 14th of every month! We'll also send you an email just before this time to remind you to make any changes for that month.

Boxes Away!

Your spicebox will be sent from our warehouse on the 27th of every month. They fit through all standard sized letterboxes, so you don't have to be at home to collect it!
We'll send you an email once your box has been shipped, together with a handy shopping list of ingredients needed to prepare your meal - please me mindful when buying perishables as it may take a few days for your box to emerge from the postal system!

Post to the Wall Of Fame

After you've made your incredible Spicery feast, why not post a photo of it to our Wall of Fame? You will then be entered into our monthly draw to win a 3 month subscription, and you could also be featured in our monthly Spice News or on our outer-box packaging!

What happens when my subscription ends?

We'll let you know when your subscription has come to an end - if you wish to renew, just follow these simple steps:

  1. Log in to your account
  2. Click on 'My Subscriptions'
  3. Below the heading 'Expired Subscriptions', click on 'Renew' for the subscription you'd like to renew
  4. You can choose to pay monthly (payment taken on the 19th of every month) OR you can choose a prepaid subscription for another 3, 6 or 12 months. If you choose to have a prepaid subscription, add this to your basket and proceed to checkout.

After completing this process, you'll be able to manage your subscription in your account and we'll send your next box on the 27th as usual.


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