Help

Where’s my box!?

We send all our monthly subscription boxes on the 27th of the month and they take a few days to reach your letterbox - if you haven't received yours, please get in touch!

If you haven't yet received your 2nd box from a gift subscription, this may be because you are yet to redeem the voucher attached to the first box. We send a voucher (a long code inside a blue gift card) alongside the first box, and this needs to be redeemed in order to receive all your subsequent boxes.

We send vouchers because often customers want to have the first box sent to themselves to give away as a gift. The voucher redemption enables us to get the receivers details so we can send all the subsequent boxes to them directly! If you no longer have your voucher number, let us know the buyers details so we can find it for you!

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